Hi, I'm Praveen

Member Experience Representative
Thunder Bay, ON

6+ years of customer-facing experience across banking and retail. As a Member Experience Representative, I partner with my branch team to assess members' financial needs and guide them toward the right products, services, and advisory consultations — using our CRM to track every interaction and ensure every transaction is processed accurately and efficiently.

Email me 807-357-9457
Where I've worked

Experience

Member Experience Representative Present
Northern Credit Union
  • Process daily financial transactions — deposits, withdrawals, transfers, payments — with accuracy and compliance.
  • Balance personal cash box and reconcile end-of-day totals to keep error rates low.
  • Guide members through digital banking tools, encouraging confident use of online and mobile banking.
  • Identify member needs and recommend financial solutions that improve their experience.
  • Log member interactions and follow-ups in our CRM to keep service consistent across the team.
  • Follow banking policy, security standards, and confidentiality guidelines on every interaction.
Swing Manager Mar 2019
McDonald's
  • Supervise and coach team members to keep operations efficient and service standards high.
  • Lead onboarding for new employees, building confidence from day one.
  • Resolve customer concerns quickly and professionally to protect satisfaction and loyalty.
  • Run shift operations end to end — workflow, task delegation, staff scheduling.
  • Train and mentor new hires to support consistent, strong performance.
Growing forward

Professional Development

What I bring

Skills

Communication Teamwork Processing Transactions Time Management Microsoft Office Adaptability Curious & Eager to Learn CRM
Background

Education

Post Graduate Diploma, Industrial Manufacturing
Confederation College
2019 – 2020
Bachelor's Degree, Mechanical Engineering
Dhanekula Institute of Engineering & Technology
2013 – 2017